If you know anything about us by now, you know we like things to be simple, uncomplicated, and efficient. Our return policy is no different.
Something unexpected came up, and you can’t do your thru hike, or your job relocates you to a sprawling urban area – we get it. Things happen, and we don’t want you to be saddled with gear you can’t use.
New, unused, still in the package products can be returned or exchanged up to 30 days from the purchase date. (If you’ve purchased your product from one of our authorized dealers, you'll have to reach out to that dealer for a return or exchange.)
If you’ve tried out the gear you purchased and it’s just not working out for you, or the fit is off, etc., let’s talk. We may be a “less-big” company, but we wouldn’t want to be made to get out and adventure with equipment that was unsatisfying to use either. On a case by case basis, we’ll do what we can to get you squared away and off on the right foot.
We will guide you through the return process or help you make an exchange for another product if necessary. If you need any assistance, please reach out to our customer service team at the link below.
If the Hyperlite Mountain Gear product you got from us is defective, our warranty covers it for one year from the date of purchase.